Terms of service

Who we are and what you accept

Sentir Social is a service of Sentir Social. By creating an account or using the service you accept these terms and the Privacy notice. If you use the service for a company, you confirm you may accept them on its behalf.

What the service does

• It is a reading of what people posted in public, not a poll or a market study, and not advice of any kind.
• The platforms decide what they show. A search brings what their search shows at that moment; content can be missing, and a platform can block or slow a search. The report says which platforms were read and how many posts went into the reading; we never invent figures.
• The AI's reading can be wrong. Every report shows the posts it rests on, with their links, so you can check it.

You search a person, a brand or a topic over a date range. We gather the public posts and comments that mention it on your plan's platforms, an artificial intelligence reads them and writes a report: sentiment, emotions, themes, day by day, per platform and the posts with the most interaction. You can download it (PDF, CSV, XLSX), share it with a private link and, depending on the plan, follow a subject every day or compare two.

Your account

One account per email. You must confirm your email before searching. You are responsible for your password and for what is done with your account; tell us if you think someone else is using it. The service is for people aged 18 or over and for professional use.

Plans, payments and cancellation

• The plans, their prices and what each includes are on the pricing page. Each plan gives a number of tokens a month; the Free plan gives them on 3 platforms, with no card.
• A search is one subject, one date range and your plan's platforms, and spends tokens by what it reads. Tokens you don't use in the month carry over. You can buy token packs; bought tokens never expire. A daily tracking spends tokens every day; a comparison has a flat cost.
• Paid plans are charged in advance, monthly or yearly, through Stripe. Prices are shown in euros, on both the Spanish and the English site; next to the price we say whether tax is included.
• The subscription renews by itself until you cancel. Cancel whenever you like under Plan and billing, "Manage billing": you keep your plan until the end of the paid period, then move to the Free plan. If you paid and aren't happy, you can ask for a refund within 7 days of the charge by writing to info@sentir.mx.
• Only discount codes issued by Sentir Social are valid, each on its own conditions.
• If a payment fails, we let you know; until it is resolved, that period's searches wait.

Acceptable use

• Use the service only for lawful purposes and within each platform's terms.
• Do not use it to harass, intimidate, discriminate against or surveil people, or to make decisions about a person based on what they post.
• Do not resell access or share it outside your team or your clients; do not try to get around your plan's limits or overload the service.

If you break these terms we may limit or block your account. We notify you by email unless the law prevents it.

Content and ownership

Posts and comments belong to their authors and the platforms; we reproduce them as they are, with their links, so you can check them. The reports, the AI's readings and your downloads are yours for your internal use and with your clients. The software, the design and the Sentir Social brand are ours.

A share link is private: anyone who has it can see that report until you turn it off.

Availability and changes

We work to keep the service available but do not guarantee it will be uninterrupted. We may change or withdraw features and plans; a price change applies to your subscription from its next renewal and we tell you by email in advance.

Liability

The service is provided as is. To the extent the law allows, we are not liable for decisions taken on the basis of a report or for third-party content, and our total liability to you is limited to what you paid us in the 12 months before the event. Nothing in these terms limits rights the law gives you as a consumer.

Termination

You can delete your account whenever you like under Account; your searches and reports are removed at once and any subscription is cancelled. We may close accounts that break these terms or stop providing the service, with notice by email.

Governing law and contact

Questions about these terms: info@sentir.mx.