Privacy notice

Who is responsible

Sentir Social is a service of Sentir Social. For anything about privacy write to info@sentir.mx.

This notice follows Mexico's federal data protection law (LFPDPPP). If you use the service from another country, that country's laws apply as well.

What data we collect and why

• Your account: name, email, password (stored only as a hash, never in clear), language and time zone. To give you access, send the account emails and show dates in your time.
• Your use: the subjects you search, the dates and platforms you pick, your reports and downloads, and the head-to-heads and daily trackings you create. To provide the service and count your plan's searches.
• Your connection: the IP address and browser when you sign up, log in, ask for a new password, create a search or write to us. To limit abuse (repeated sign-ups and login attempts) and protect your account.
• Your payments: Stripe processes them on its own page. We never see or store your card number. We keep your Stripe customer id, your subscription's status and your invoices, to bill you and show your history.
• Your contact with sales: name, company, email and what you write in the form, to answer you.

We do not sell your data, do not use it for advertising and do not pass it to anyone outside the providers listed below.

Other people's posts

Each search gathers public posts and comments that mention the subject you chose, as each platform shows them (Facebook, Instagram, TikTok, X, YouTube, Threads, LinkedIn and Bluesky): the text, the date, the public name of the author, the link to the original and the counts of likes, comments, shares and views.

Their authors made this data public. We do not gather private accounts, groups or messages, and we do not combine posts to profile people. We keep them for as long as your search exists; deleting the search or your account removes them.

If you appear in a report and want a post of yours removed, write to info@sentir.mx with the link. The AI that reads the posts receives their text and counts, not your account data.

Who we share data with

• Stripe (payments and invoices).
• Postmark (the account emails: confirmation, password, notices).
• Anthropic (the artificial-intelligence provider that reads the posts and writes each report's reading). It receives the text of public posts and comments and the search's subject.
• Contabo, which hosts the servers in France (European Union).

These providers may be outside Mexico (United States or European Union) and process the data only to provide their service to us.

Cookies

We use only the cookies the account needs: a session cookie (sentir_session) that keeps you signed in for up to 30 days since your last visit and 90 days at most, and a flag (sentir_in) that only tells the site a session exists. No advertising or third-party analytics cookies.

How long we keep data

• Your searches, reports and the gathered posts: until you delete them.
• Your account: until you delete it. Deleting it removes the account, searches, reports, gathered posts and share links at once, and cancels any subscription.
• Invoices: kept for accounting, with no link to your account once deleted.
• Sessions: up to 90 days. Login attempts: one day. Email confirmation links: 24 hours. Password links: one hour.
• Sales form messages: until we handle and delete them.

Your rights

You can see and change your name, language, time zone, email and password in your account, download your reports and posts, and delete your account yourself under Account, without asking anyone.

To exercise your rights of access, rectification, cancellation or objection (ARCO rights), withdraw a consent or limit the use of your data, write to info@sentir.mx from your account's email. We answer within the legal deadlines.

If you disagree with our answer, you can turn to Mexico's data protection authority.

Security

Passwords are stored as hashes, one-time links and sessions are stored encrypted or hashed, and the connection to the site uses HTTPS. No system is infallible: if we detect an incident affecting your data, we notify you by email.

Minors and changes

The service is for professional use and for people aged 18 or over.

If we change this notice, we publish the date above and, for important changes, notify you by email.